Privacy Policy


At Physiotherapy Boisbriand, we firmly believe in the importance of protecting the personal information of our clients, employees and representatives (hereinafter referred to as “you”, “your”). We are subject to the Act respecting the protection of personal information in the private sector, and as such, we are committed to maintaining the confidentiality of the personal information that we collect in the course of our activities, hereinafter referred to as “we “, ” OUR “).

Our privacy policy (the “Policy”) is intended to inform you of our practices regarding the collection, use, disclosure and retention of personal information. By choosing to provide us with personal information (whether through our website, customer portal, email, in person or by telephone), you agree to the terms and conditions of this Privacy Policy and authorize us to process your personal information in accordance therewith, for the purposes set out below.


For the purposes of this Privacy Policy:

  • Account means a unique account created so that you can access our website or parts of it.
  • Cookies are small files that are placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website, among its many uses.
  • Device means any device – a computer, cell phone or digital tablet – capable of accessing the Website.
  • Personal information or data means any information or information relating to an identified or identifiable individual.
  • Service Provider means any natural or legal person who processes this data on behalf of (Company Name). These are third party companies or individuals retained by (Company Name) to facilitate the Service, to provide the Service on behalf of (Company Name), to perform services related to the Service or to assist ( Company Name) to analyze how the Service is used.
  • Third Party Service means any website or social networking site through which a user can log in or create an account to use the Service.
  • Usage Data means data collected automatically, whether generated by the use of the website or by the website infrastructure itself (for example, the duration of a visit to a page).
  • Website means the website of (Company Name) accessible at the address
  • User means the individual who accesses or uses the Website, or the company or legal entity on whose behalf that individual accesses or uses the website, as the case may be.
  • We may use cookies to collect usage data and improve your experience on our Website. We may also use third-party services, such as Google Analytics


We are committed to protecting the privacy of our users and we only collect and use personal information with their consent and to the extent permitted or required by law.
By using our website located at, or providing us with personal information, you accept the terms of our privacy policy and consent to the collection and use of your personal information in accordance with this policy.

You may withdraw your consent at any time, except where restricted by law or applicable contracts. We will notify you of the consequences of such withdrawal, including the possibility that we may not be able to supply a product or process a request. Please note that your decision to withdraw your consent will be recorded in our records.
In certain circumstances, we may collect, use or disclose personal information without your consent. This may occur where legal, medical or security reasons make it impossible or impractical to obtain your consent, or where the information is collected as part of an investigation into a possible breach of contract, prevention or fraud detection, or for law enforcement purposes.


When you use our website, we may ask you to provide us with certain personal information that can be used to contact or identify you. This information may include, but is not limited to:

  • Contact information such as name, address, email address and telephone number;
  • Biographical information such as job title, employer, photograph and video or audio content;
  • Marketing communications preferences and related information, such as feedback and responses to surveys or the like;
  • Service information, such as details of the services we have provided to you;
  • Recruitment-related information, such as your resume, education and work history, details of your professional affiliations and other information relevant to potential recruitment or association with Physiotherapy Boisbriand;
  • Usage Data may include information such as the IP address of your device, the type of browser you use, browser version, the pages of our website that you visit, the date and time of your visit, time spent on these pages, unique device identifiers and other diagnostic data;
  • If you access our website via a mobile device, we may automatically collect certain information, including the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, the operating system of your mobile device, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
  • We may also collect information that your browser sends when you visit our website or access our website via a mobile device.
  • Any other personal information provided. Please note that if you provide us with personal information about other people (such as your customers, directors, officers, shareholders, employees or beneficial owners), you must ensure that you have given those people appropriate notice that you provide us with their information and you have obtained their consent to this disclosure.



The collection, use and disclosure of personal information by Physiotherapy Boisbriand will be limited to what is necessary for the purposes for which it is collected.
Physiotherapy Boisbriand collects personal information for various reasons, including:

  • Respond to your requests;
  • Process payments and issue receipts;
  • Complete your registration for an appointment, training, newsletter, download from our website or registration for a webinar in which you wish to participate;
  • Management of our human resources and service agreements;
  • Respect your withdrawal choices;
  • To operate, maintain, improve and provide full functionality of the Website, to provide the services and information you request, to respond to comments and questions and to provide support to users of the Website;
  • To provide and improve our website, to understand how users interact with our website and to personalize your online experience. In addition, we may use your information to manage your account as a user of the Website, including to provide you with access to various features and to respond to your requests.
  • We may also use your information to send you marketing communications or to notify you of any important changes to our website or business. Please note that we will not share your information with third parties for marketing purposes unless you expressly consent to this. ;
  • Send information, special offers and news about our products, services and events similar to those you have already purchased or which have piqued your interest in accordance with applicable commercial electronic message laws. If you no longer wish to receive such communications, you can unsubscribe at any time by following the instructions provided in our emails or by contacting us directly.


We make every effort to ensure that your personal information is as accurate and complete as necessary for the purposes of its collection, use or disclosure.


We use tracking technologies such as cookies, tags and scripts to improve and analyze our website. We use temporary and persistent cookies for a variety of reasons, including to provide services available on the website, to authenticate users, to personalize the user experience, and to track traffic and usage information. website.

Some cookies are essential to provide the requested services and to prevent fraudulent use of user accounts. We also use persistent cookies to remember user choices, such as logins and language preferences, to improve the user experience.

We also use persistent tracking and performance cookies to track website traffic information and to test new website pages, features or functionality to observe user response. These cookies may be administered by third parties and may directly or indirectly identify you as an individual visitor.

You can configure your browser to refuse cookies or to notify you when a cookie is sent. However, please note that some parts of our website may not function properly if you refuse cookies.


We may use third parties, such as Google Analytics, to help us collect and analyze information about areas visited on the Website in order to evaluate and improve user experience and the Website. These third parties may use cookies and other tracking technologies. If you wish to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Download page for the browser add-on for deactivating Google Analytics .

You can also read the Google Analytics privacy policy by clicking the following link: Privacy policy and terms of use – Google.


Conversion pixels, also known as “clear GIFs” or “web beacons,” are tiny images, usually a single pixel, that may be placed on a web page or in an email to tell us when you have viewed this page or opened this email and to analyze response rates.


We will only retain your personal data for as long as necessary for the purposes set out in this privacy policy. We will retain and use it as necessary to comply with our legal obligations, to resolve disputes, and to enforce our legal policies.

We will also retain usage data for internal analytics purposes. This data is generally retained for a shorter period, unless it is used to strengthen the security or improve the functionality of our website, or we are legally obliged to retain it for a longer period.


Your data, including your personal data, is processed at our operational offices and any other locations where the parties involved in such processing (such as our service providers) are located. This means that this information may be transferred to computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Therefore, in certain circumstances, foreign governments, courts, law enforcement agencies or regulatory bodies may be permitted to access personal data collected and held under our control.

By using our website, you consent to this transfer. We will take all necessary steps to ensure that your personal data is treated securely and in accordance with this privacy policy. No transfer of your personal data will take place to any organization or country without there being adequate controls in place, including in relation to the security of your personal data and other personal information.


When a business is sold or transferred, your personal data may also be transferred to the purchaser or beneficiary of the assets. If this occurs, (Company Name) will require the acquirer to use your personal data in accordance with this privacy policy. This includes the use of your personal data only by the acquirer and its affiliates. If we are involved in a reorganization, dissolution or liquidation, this may also result in the transfer of your personal data to a third party. In all cases, we will endeavor to protect your personal data and notify you of any transfer to the extent required by applicable law.


We have implemented measures

appropriate physical, technical and administrative security measures to protect the personal data you provide to us against unauthorized access, use or disclosure. These measures are regularly reassessed and improved to ensure optimal protection of your data.

Although we will do everything possible to protect your personal information, it is important to remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We cannot therefore guarantee their absolute security.

It is also important to note that we cannot be held responsible for any personal data you share with other users or post in public areas such as our blogs. These public areas may be accessed or seen by anyone visiting our website and are therefore not covered by this policy.



Our website may contain links to third party websites. When you follow these links, you will leave our website. Information exchanged at that time is no longer subject to our privacy policy. We recommend that you review the privacy statements of other websites you visit before providing any information. (For example: Clinicmaster software)



We do not knowingly collect or solicit personal information from children under 13 years of age. By using our website, you represent that you are at least 13 years old. If you are under 13, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 13, we will attempt to immediately delete that information from our files and records. We also encourage minor users of the Website who are 13 years of age or older to ask their parents or guardians for permission before sending any information about themselves over the Internet.

If you believe that a child under 13 has provided us with personal information, please contact us using the contact information provided in the following section.



You have the right to know whether we hold personal information about you and to view that information. You also have the right to ask how we collected your information, how we used it and to whom it may have been disclosed.

Subject to applicable laws, upon receipt of a written request from an individual and after verifying their identity, we will inform the individual if we hold personal information about them and disclose that information to them.

We may refuse an individual access to their information in accordance with applicable laws, in which case we will provide reasons for the refusal.
Any request for access to information or request for modification can be sent to the person responsible for the protection of personal information at the following address:

By email:
By postal mail: 2258 boulev du faubourg, Boisbriand J7H1S3, Qc, Canada



Our staff and representatives are trained to respond to questions or concerns regarding your personal information. If you are not satisfied with the response of our employee or representative, you can contact the person responsible for privacy protection at the address mentioned above.


We may change this policy from time to time and we will post the most current version online. We encourage you to review this Privacy Policy periodically to stay informed of any changes.

Last updated: September 14, 2023


Here are the terms of use regarding how your personal information will be used by Physiothérapie Boisbriand Inc. If you do not want your personal information to be used in this way, simply contact the person responsible for the protection of personal information: Peter Korkmaz –

Home Address

Details regarding the use of personal information Event Planning: Your address could be used for sending invitations and details regarding events, meetings, or training organized by the company, including sending greeting cards. Remuneration and Payments: We may use your address for sending treatment refund checks and payment recovery. External Communication: We may use your address to communicate with external parties such as local authorities in case of emergencies or needs.

Health Insurance Number

Details regarding the use of personal information Billing and Reimbursement: The health insurance number is used to bill services with third-party payers (CNESST-SAAQ). Medical History: Your health insurance number could be used to record and track your treatments, prescriptions, and other relevant information in your medical records.

Cell Phone or Home Phone Number

Details regarding the use of personal information Quick Communication: We may use your cell phone number for important communications related to your appointments. SMS Notifications: Your cell phone number could be used to send you SMS notifications regarding updates, event reminders, or important information. Order Confirmation: If you are a client, we may use your number to send you order confirmations for rehabilitation equipment. Security Alerts: Your cell phone number could be used to send you security alerts or information related to potential incidents. Surveys and Polls: We may use your cell phone number to invite you to participate in surveys or polls to gather your feedback. News and Updates: Your cell phone number could be used to send you news, updates on our products, or special offers if you consent.

Personal Email Address

Details regarding the use of personal information Professional Communication: We may use your personal email address for professional communications related to your appointments. Newsletter: If you consent, we may use your email address to send you our newsletter containing updates, news, and relevant information. Account Confirmations: Your email address could be used for sending account confirmations, password changes, or any other account-related activity. Important Notifications: We may use your email address to send you important notifications regarding events, policy changes, or major updates. Customer Support: If you are a member, client, employee, or volunteer, we may use your email address to respond to your questions or resolve issues via electronic communication. Promotions and Special Offers: If you consent, we may use your email address to send you promotions, discounts, and special offers on our products or services. Resource Sharing: We may use your email address to send you resources, guides, or useful information related to your treatments. Event Invitations: If you consent, we may use your email address to invite you to special events, conferences, or webinars. Feedback and Surveys: Your email address could be used to send you surveys, satisfaction surveys, or to collect feedback on our services.

Date of Birth

Details regarding the use of personal information Insurances: Your insurance company /CNESST /SAAQ /federal government requires the date of birth for creating the record and insurance premiums. Celebrating Your Birthday: We like to recognize and celebrate the birthdays of our staff members, as it helps to contribute to improving morale and the culture of our organization. Professional Service: To better offer you a personalized treatment plan.

Occupation and Function

Details regarding the use of personal information Professional Service: To better offer you a personalized treatment plan.

Your Social Insurance Number

Details regarding the use of your Social Insurance Number (SIN) Billing and Reimbursement: The SIN is used to bill services with third-party payers (CNESST).

Marital Status

Details regarding the use of your marital status Emergencies: In case of emergencies, to contact the spouse. Professional Services: To be able to offer you a personalized treatment plan.

Salary Information

Details regarding the use of personal information Eligibility: Salary information is required to fill out the worker’s claim to apply to the CNESST to open their file.

Medical Information

Details regarding the use of personal information Healthcare: Medical information is collected to provide paramedical care and appropriate treatments to patients. Treatment: Medical information is used to plan personalized paramedical treatments. Medical Monitoring: Medical information is used to monitor the health progress of a patient and adjust treatments accordingly. Prescriptions: Medical information is used to prescribe X-rays in Physiotherapy. Medical Record Management: Medical information is collected and used to maintain accurate and complete paramedical records of patients. Specialized Consultations: Medical information may be shared with medical specialists to obtain opinions and recommendations. Care Planning: Medical information is used to plan long-term care and develop personalized treatment plans. Insurance Claims: Medical information may be used as part of health or disability insurance claims. Communication with Healthcare Professionals: Medical information may be used to communicate with healthcare professionals involved in treating a patient.

Your Rights: I understand that I can withdraw my consent at any time. I am also informed of my right to access and rectify the personal information about me held by Physiothérapie Boisbriand Inc.